Carlton Street, Burton-on-Trent, Staffordshire, DE13 0TE
King Street, Burton-on-Trent, Staffordshire DE14 3AG

Carlton Street: 01283 511 387
King Street: 01283 741 177

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The Electronic Prescription Service (EPS)

Carlton Group Practice went live with The Electronic Prescription service (EPS) on the 12th January 2017. This means that if you already have a nominated Pharmacy your prescriptions will automatically be sent electronically straight to your chosen pharmacy. If you have not yet nominated a pharmacy to receive your repeat prescriptions please ask when collecting your repeat prescription from the surgery who will be able to advise you on what you will need to do in order to nominate any pharmacy or dispensing appliance contractor that offer this service.


Please note: Pharmacy2U.

It has come to our attention that many local residents have received a promotional letter from a company called Pharmacy2U. Please be aware that this is a marketing tactic from an online mail order pharmacy based in Leeds and, it you sign up with (or nominate) them to be your pharmacy by returning the form with the letter, they will send you repeat medication via the Royal Mail. If you have received a letter from pharmacy2U and are happy with your current nominated pharmacy and how you obtain your medication please ignore it.


Electronic Prescription Service

A new way to get your medicines and appliances

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medications or appliances from.

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place your choose, saving you time.

You will have more choice about where to get your medications from because they can be collected from a pharmacy near to where you live, work or shop.

Your may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before your arrive.

Is this service right for you?

Yes, if you have a stable condition and you don't want to go to your GP practice every time to collect your repeat prescription or you collect you medicines from the same place most of the time.

It may not be if you don't get prescriptions very often or pick up your medication from different places.

How can you use EPS?

You need to choose a place for the GP practice to electronically send your prescription to. This is called a nomination. You can choose a pharmacy or dispensing appliance contractor (if you use one).

Ask any pharmacy or dispensing appliance contractor that offers EPS to add your nomination for you. You do not need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. It you don't want your prescription to be sent electronically tell your GP. It you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

If you are unhappy with your experience of nomination

You can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to NHS England or the local Clinical Commissioning Group (CCP) if your complaint cannot be resolved

For more information visit: your local pharmacy or GP practice.