All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.
If you or your carer(s) have any communication/information needs relating to a disability, impairment or sensory loss, we will try to respond to those needs.
We want to make sure that we are communicating with you in a way that is easy for your and that you can understand. This could be as simple as using a larger font for any letters we send your or organising a Sign Language interpreter for your appointments.
Please don’t wait for us to ask if you do have any communication/information needs just let us know.
Identifying individuals with information/communication needs
- New patients will be asked whether they require a specific method of communication.
- Posters will be displayed in reception
- Information will also be published on the Practice Website.
Recording individuals’ Information and communication needs
- Patient specific information and communication needs will be recorded in the medical records as an ‘alert’ to staff and to prompt for relevant actions to be taken.
- All staff can check that an alert has been added by opening the patient records – the alert will appear on the opening page under ‘reminders’.
- A hearing loop is available at reception.
- Interpreters and signers can be organised in advance on a patient’s request.
- Copies of Practice Leaflets/Information are available in large print on patient’s request.