Carlton Street Surgery 01283 511 387 King Street Surgery 01283 741 177 Out of Hours NHS 111

General Patient Information


Our aim is to give the highest possible standard of service and we try to deal directly with any problems that may occur.

Formal Complaints Procedure.

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Integrated Care Board

An Integrated Care Board (ICB) is an organisation responsible for the day to day running of the NHS. The NHS Staffordshire and Stoke-on-Trent ICB takes account of population needs, arranges for the provision of services and manages the NHS budget.

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Cyber Essentials

Midlands Partnership NHS Foundation Trust
Trust Headquarters, Mellor House, Corporation Street, Stafford, Staffs, ST17 0TD

Complies with the requirements of the Cyber Essentials scheme.

Name of Ambassidor: Ahmed Behlul, Certificate Number: IASME-CE-024969, Profile Version: Beacon, Scope: Whole Organisation, Date of Certification: 19th August 2021, Recertification Due: 19th August 2022.

About Cyber Essentials

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Zero Tolerance to Violence Policy

All practices, in line with government guidelines, have a 'Zero Tolerance to Violence' policy. This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated. We can refuse to provide a service, report the incident to the Police and request that the patient and their family be removed from their Practice list.

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GP Earnings

Disclaimer: NHS england require that the net earnings of doctors engaged in the practice is publicised and the required disclose is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading becaused it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the Carlton Group Practice in the last financial year was £101,247 before tax and national insurance. This is for 4.58 full time GPs, 2 part time GPs and 1.67 locum GPs who worked in the practice for more than six months.