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How to Book or Cancel an Appointment

  1. By Telephone:
    Carlton Street Surgery 01283 563561 / 511387, King Street Surgery 01283 741177 during our opening hours.
  2. Online:
    You will need to register for our online appointments service
    See our Registration Notes for details.
  3. In Person: Visit reception during opening hours.
  4. If you need to cancel an appointment you can now cancel via text message. Please send a text message to 07923954438 wit your Name, Date of birth along with the date and time of the appointment you wish to cancel (please note this number can only be used for cancellation texts only).

Remember if you can’t come – PLEASE cancel your appointment.

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General Information about our Appointments System

We have a variety of routine appointments that can be booked up to 4 weeks in advance.

We also 'release' routine appointments each morning at 8am. Please note that these appointments are with the doctors available on the day and not necessarily with the doctor of your choice.

Appointments are usually for 10 minutes and for one person only. It you feel you need more time than this, please ask for a double appointment.

Nurse appointments

Nurse appointments are pre-bookable up to 6 weeks in advance. The nurses also run the disease management clinics i.e. heart disease, diabetes, stroke and hypertension.

Online Appointments

We currently only have GP appointments available for online booking. If you require an appointment with another healthcare professional please telephone the surgery. Telephone Call-Backs Booked Online: Please note that the time stated on the appointment slot will NOT be the time of the telephone call. The doctor may contact you at any time during the day for your routine problem.

GP Online


As an extra service to our patients all the Clinicians take 1/2 hour each day to take telephone calls from patients. The receptionist will be able to advise you the times of these call-backs as they do vary day to day and Clinician to Clinician.

Telephone calls made from the surgery will show as a 'withheld' or private number on a mobile telephone or telephones with caller display. If you do not normally answer these calls and miss the doctors calling you, you will need to re-book another slot.

SMS Text Message Reminders

We are now able to send appointment reminders and confirmations via SMS text message direct to your mobile phone. In order for use to do this we will need your signed consent. consent forms are available from reception.

If you have made an appointment we will then send you a confirmation message straight away. If you have booked in advance a reminder will then be sent to you the day before your appointment. We may also send you reminders of closures or when your annual review is due or any other special events that are being held at the surgery. 

Late Arrivals

If you are late for your appointment it will only be possible to see you in exceptional circumstances and at the discretion of the clinician. We have to insist on promptness for the sake of all patients concerned.

Although we try to run to time, sudden emergencies or patients requiring more time than allocated can cause us to run late. It you are delayed for these reasons your patience is requested. Remember: it could be you!


If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

Cancelling an Appointment

If you are unable to attend for your appointment we expect at least 24 hours notice, except in extreme cases, so that we are able to offer another patient the use of that appointment.

We have a STRICT policy for patients who regularly miss their appointments which may ultimately result in the removal of them/their family from the practice list.

If you cannot keep your appointment with the Doctor or Nurse, please let Reception know in good time:

We can offer your appointment to someone else and therefore help to reduce waiting times.

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