Enquiries & Emergencies Telephone:
01283 511387

Appointments Telephone:
01283 563561

We operate a full Appointment System. Appointments may be made at the reception desk, or telephone (01283) 563561/511387 during surgery hours, Monday to Friday.

 

We have a variety of routine appointments that can be booked up to 4 weeks in advance.

We also 'release' routine appointments each morning at 8am. Please note that these appointments are with the doctors available on the day and not necessarily with the doctor of your choice.

Appointments are usually for 10 minutes and for one person only. It you feel you need more time than this, please ask for a double appointment.

If you have an urgent problem please telephone the surgery and an urgent appointment will be offered.

 

In a medical emergency during the day please telephone the surgery and the receptionist will put you in touch with the doctor on call, who carries a mobile phone (please have a pen and paper to hand to note this number down).

Nurse appointments are pre-bookable up to 6 weeks in advance. The nurses also run the disease management clinics i.e. heart disease, diabetes, stroke and hypertension.

If you are late for your appointment it will only be possible to see you in exceptional circumstances and at the discretion of the clinician. We have to insist on promptness for the sake of all patients concerned.

Although we try to run to time, sudden emergencies or patients requiring more time than allocated can cause us to run late. It you are delayed for these reasons your patience is requested. Remember: it could be you!

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

As an extra service to our patients all the Clinicians take 1/2 hour each day to take telephone calls from patients. The receptionist will be able to advise you the times of these call-backs as they do vary day to day and Clinician to Clinician.

If you are unable to attend for your appointment we expect at least 24 hours notice, except in extreme cases, so that we are able to offer another patient the use of that appointment.

We have a STRICT policy for patients who regularly miss their appointments which may ultimately result in the removal of them/their family from the practice list.

If you cannot keep your appointment with the Doctor or Nurse, please let Reception know in good time or cancel your appointment online. We can offer your appointment to someone else and therefore help to reduce waiting times.

 Click here to Cancel Your Appointment online.

We are now able to send appointment reminders and confirmations via SMS text message direct to your mobile phone. In order for use to do this we will need your signed consent. consent forms are available from reception.

If you have made an appointment we will then send you a confirmation message straight away. If you have booked in advance a reminder will then be sent to you the day before your appointment. We may also send you reminders of closures or when your annual review is due or any other special events that are being held at the surgery. 

We would appreciate you contacting a dentist rather than your doctor about any dental problems you may have.