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Enquiries & Emergencies Telephone:
01283 511387

Appointments Telephone:
01283 563561



Appointments
Day:
Normal:
Extended:
Monday
8.00am - 6pm
 
Tuesday
8.00am - 6pm
6.30pm - 8.30pm
Wednesday
8.00am - 6pm
 
Thursday
8.00am - 6pm
 
Friday
8.00am - 6pm
 
Saturday
Closed
Sunday
Closed
Bank Holidays
Closed
Extended Hours:
This is an optional, non emergency service that is by appointment only  for patients who cannot attend at any other time.

There will be no telephone service at this time and the doors are set on a buzzer system to let patients in as they arrive.


Appointment Booking:

Appointments may be made at the reception desk, by telephoning (01283) 563561 / 511387 during surgery hours, Monday to Friday, or online:

Book your appointment online: Online Appointment Booking

Please Note:
You will need to register for our onlline booking service. Further information can be found here.

General Appointment Information:

We have a variety of routine appointments that can be booked up to 4 weeks in advance.

We also 'release' routine appointments each morning at 8am. Please note that these appointments are with the doctors available on the day and not necessarily with the doctor of your choice.

Appointments are usually for 10 minutes and for one person only. It you feel you need more time than this, please ask for a double appointment.

Urgent Appointments:

If you have an urgent problem please telephone the surgery and an urgent appointment will be offered.

In a medical emergency during the day please telephone the surgery and the receptionist will put you in touch with the doctor on call, who carries a mobile phone (please have a pen and paper to hand to note this number down).

Nurse appointments:
Nurse appointments are pre-bookable up to 6 weeks in advance. The nurses also run the disease management clinics i.e. heart disease, diabetes, stroke and hypertension.
  Late Arrivals:

If you are late for your appointment it will only be possible to see you in exceptional circumstances and at the discretion of the clinician. We have to insist on promptness for the sake of all patients concerned.

Although we try to run to time, sudden emergencies or patients requiring more time than allocated can cause us to run late. It you are delayed for these reasons your patience is requested. Remember: it could be you!

Chaperones:
If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.
Call-backs:
As an extra service to our patients all the Clinicians take 1/2 hour each day to take telephone calls from patients. The receptionist will be able to advise you the times of these call-backs as they do vary day to day and Clinician to Clinician.
Cancelling an Appointment:
If you are unable to attend for your appointment we expect at least 24 hours notice, except in extreme cases, so that we are able to offer another patient the use of that appointment.

We have a STRICT policy for patients who regularly miss their appointments which may ultimately result in the removal of them/their family from the practice list.

If you cannot keep your appointment with the Doctor or Nurse, please let Reception know in good time. If you booked your appointment online, you can cancel it using Systm-Online, or use this alternative method to cancel your appointment online. We can offer your appointment to someone else and therefore help to reduce waiting times.

SMS Text Message Reminders:
We are now able to send appointment reminders and confirmations via SMS text message direct to your mobile phone. In order for use to do this we will need your signed consent. consent forms are available from reception.

If you have made an appointment we will then send you a confirmation message straight away. If you have booked in advance a reminder will then be sent to you the day before your appointment. We may also send you reminders of closures or when your annual review is due or any other special events that are being held at the surgery. 

Dental Problems:
We would appreciate you contacting a dentist rather than your doctor about any dental problems you may have.

 
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Total Since (01/09/03): 152,036
(91 today, 278 this week, 2,784 this month, 25,303 this year)
News
PATIENT PARTICIPATION GROUP SURVEY RESULTS
For more information go to our Patient Participation Group.

SURGERY NEWSLETTER SPRING 2013

CAN'T GET AN APPOINTMENT? :
Cancel It or Keep It
Patients who DNA (Do Not Attend) mean people wait longer for appointments PLEASE tell us - You can even use our Online form!

Care Data and Summary Care - How information about you helps us to provide better care
 please Click here for further details.

East Staffs Clinical Commissioning Group
 please Click here for further details.

EMERGENCY CARE OUT OF HOURS
For more details Click here for further details and dates.

TELEPHONE SYSTEM
For more details Click here for further details.

HALF DAY CLOSURE
For the next half day closing Click here for further details.

CHLAMYDIA SCREENING
For more information Click here for further details.

SEXUAL HEALTH CLINIC (G.U.M)
For more information Click here for further details.

APPOINTMENT REMINDERS VIA SMS TEXT MESSAGING
The surgery is implementing a SMS text reminder service Click here for further details.